Up Strap Shipping Policy

Effective Date: 28 May 2026

Thank you for shopping with Up Strap. We are committed to delivering your order as quickly and efficiently as possible.

1. Shipping Provider

All orders are shipped using Aramex Door-to-Door Courier Services within South Africa.

2. Processing Times

Orders are typically processed within 1 to 3** business days** after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times are:

• 8–10 business days depending on your location and courier operations.

Please note that delivery times are estimates only and may vary due to factors beyond our control.

4. Shipping Delays

While we work closely with our courier partners to ensure timely delivery, Up Strap cannot guarantee exact delivery dates.

Up Strap will not be held liable for delays caused by:

• Courier operational delays

• Weather conditions

• Public holidays

• High shipping volumes

• Load shedding or service interruptions

• Incorrect delivery information provided by the customer

• Events beyond our reasonable control

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

5. Shipping Costs

Shipping fees are calculated at checkout and may vary depending on delivery location and order size.

Any promotional free shipping offers will be clearly stated on the website.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).

Customers are responsible for monitoring tracking updates and ensuring availability to receive the parcel.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Up Strap is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery or expected delivery date.

We may require:

• Your order number

• Photos of damaged packaging/items

• Additional information for courier investigation purposes

We will work with Aramex to resolve the issue as quickly as possible.

9. Delivery Areas

We currently ship within South Africa only.

If you require delivery to a remote area, additional shipping time may apply.

10. Contact Us

For shipping-related questions, please contact:

Up Strap
Email: [sergebailey37@email.com]
South Africa